I put great care into creating each piece, and I want you to be happy with your purchase. If, for any reason, you're not completely happy, I offer the option of returning your purchase for a full refund or store credit If you prefer, subject to the return conditions below.

Every piece is individually made, and I want it to find a home where it will be appreciated.

If you've changed your mind or the piece isn't quite what you expected, you may return it under the following conditions:

• Return window: You must contact me to request a return within 30 days of purchase.
• Condition: Refunds or credits cannot be issued if the item has been damaged by the customer, including damage caused by inadequate packaging during return shipping.
• Personalised engraving: Bowls that have been personalised with engraving cannot be returned for a change of mind.
• Return shipping: You are responsible for arranging and paying for return shipping.
• Refund or store credit: Once the returned item has been received and checked, I'll arrange your refund or store credit.
• Processing time: Refunds will be processed within 10 days of receiving the returned item.

Please contact me before sending an item back so we can agree on the return arrangements.

I take great care in making and packing each piece, but if an item arrives damaged or develops a fault, please contact me so we can work out the best solution.

• Contact me: Email gavin@woodenbowl.co.nz with a description of the problem and photographs, if possible.
• Return shipping: If the item is damaged or faulty, I'll cover the reasonable return shipping costs where applicable.
• Resolution: Together we’ll decide the best solution—whether that’s a repair, replacement, or full refund.

Please note: Damage caused by dropping, misuse or normal wear and tear is not considered a manufacturing fault.

It is often not easy to discern the size of a particular item by looking solely at the images as no reference of scale is provided. So, please check the dimensions provided carefully to make sure you have a good understanding of the size of each piece.

*Please note - The items I make and sell are all handmade from natural materials. There can be numerous bark inclusions, voids, cracks and surface textures which are all part of the look of the finished piece. 

If you would like additional images of a piece to ensure you will be happy with the work that you’re interested in purchasing: please just ask.

SHIPPING

RETURNS POLICY

TERMS + CONDITIONS